Privacy Policy

01Information We Collect

1.1  Information You Provide Directly

We collect information you voluntarily submit when you:

• Submit our contact form: name, email address, phone number, business name, and message content;
• Communicate with us via email at [email protected];
• Enter into a services engagement (governed separately by our MSA).

1.2  Information Collected Automatically

When you visit zipfco.com, our hosting provider (Hostinger) and any analytics tools we employ may automatically collect:

• IP address and approximate geographic location (country/region level);
• Browser type and version;
• Pages visited, time spent on pages, and referring URL;
• Device type and operating system.

If we use Google Analytics or comparable analytics services, data collection and processing by those services is governed by their respective privacy policies. We use analytics data solely to understand website traffic and improve user experience. We do not use analytics data for advertising or behavioral profiling.

1.3  Payment Information

We do not directly collect, store, or process payment card information. All payments are processed by Stripe, Inc. Stripe’s collection and handling of payment data is governed by Stripe’s Privacy Policy at stripe.com/privacy.

02How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and evaluate potential service engagements;
• Provide, manage, and improve our services;
• Send service-related communications, including onboarding, billing, and project updates;
• Comply with applicable legal obligations;
• Analyze website performance and improve user experience;
• Protect the security and integrity of our website and business.

We do not use your information for automated individual decision-making or profiling. We do not send unsolicited commercial marketing emails. Any promotional communications will be sent only with your express consent.

03How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share information only in the following limited circumstances:

• Formspree, Inc. — processes contact form submissions on our behalf and delivers them to [email protected]. Formspree’s privacy practices are described at formspree.io/legal/privacy-policy;
• Stripe, Inc. — processes payments for service engagements. Governed by stripe.com/privacy;
• Hostinger International Ltd. — provides website hosting infrastructure. Governed by hostinger.com/privacy-policy;
• Analytics providers — if applicable, to analyze website usage in aggregate, anonymized form only;
• Legal authorities — when required by applicable law, court order, or valid legal process, or to protect the rights and safety of Zipf & Co. LLC and others.

We endeavor to work with service providers who maintain appropriate data protection practices. However, each third-party provider’s data handling is ultimately governed by their own privacy policies, which we encourage you to review. We do not share your information for third-party marketing purposes.

04California Privacy Rights (CCPA / CPRA)

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we share it;
• Right to Delete: You may request deletion of personal information we have collected about you, subject to certain exceptions permitted by law;
• Right to Correct: You may request correction of inaccurate personal information we maintain about you;
• Right to Opt Out of Sale: We do not sell personal information. No opt-out is required, but we honor all opt-out requests;
• Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined under CPRA beyond what is necessary for our services;
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

How to Submit a CCPA/CPRA Request

To exercise any of the above rights, please submit a verifiable request to [email protected] (designated CCPA request channel). Please include your name, contact information, and a description of your request. We will respond within 45 days of receipt. If additional time is needed, we will notify you within the initial 45-day period and may extend our response by an additional 45 days.

05Cookies & Tracking Technologies

Our website may use cookies and similar technologies. We use only the following categories of cookies:

• Strictly Necessary Cookies: Required for the website to function (e.g., security, page load). These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., pages visited, time on site). These are collected in aggregate and anonymized form and are not used for advertising or cross-site tracking.

We do not use advertising cookies, behavioral tracking cookies, or third-party retargeting cookies on zipfco.com.

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use this website. Note that disabling strictly necessary cookies may impact website functionality.

If you wish to opt out of Google Analytics specifically (if enabled), you may use the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

06Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Contact form submissions: retained for up to 24 months from the date of submission;
• Client engagement records: retained for the duration of the engagement plus 3 years, consistent with our MSA;
• Analytics data: retained in aggregate, anonymized form per our analytics provider’s standard retention schedule;
• Legal and compliance records: retained as required by applicable law.

You may request deletion of your personal data at any time by contacting [email protected]. We will fulfill verified deletion requests within 45 days, except where retention is required by applicable law or legitimate business necessity.

07Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure transmission protocols (HTTPS), access controls, and vendor security standards.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information, and we disclaim liability for unauthorized access resulting from circumstances beyond our reasonable control.

In the event of a data breach that affects your personal information, we will notify affected individuals as required by California law (Cal. Civ. Code § 1798.29 and § 1798.82) and any other applicable breach notification statutes, within the legally required timeframes.

08Links to Third-Party Sites

This website may contain links to third-party websites. This Privacy Policy applies only to zipfco.com and does not govern the data practices of any linked third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

09Children's Privacy

This website and our services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If you believe that a minor has submitted personal information to us through this website, please contact us immediately at [email protected]. We will promptly delete any such information upon verification.

10Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on this page with a revised effective date.

For material changes — including changes to how we collect, use, or share your personal information — we will provide at least 7 days’ advance notice via a prominent notice on our website or by email to known contacts, prior to the changes taking effect. Your continued use of this website after the effective date constitutes acceptance of the revised Privacy Policy.

11Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact: